Meet Jean - Customer Service

March 05, 2018 4 Comments

Meet Jean - Customer Service



Jean is often the first voice you’ll hear when you call our customer service line. After being with us for four years, she’s helped a number of consumers on a wide variety of projects. We sat down with Jean for a quick Q&A session to learn more about her position at Hitlights. Read on to learn about the person behind the helpful advice.

Name: Jean Tokarz

Position: HitLights Account Manager

How many years have you been with Hitlights? 4 years

What attracted you to Hitlights? My interest in LED lighting products as well as a new product and manufacturing industry for me to learn and develop. Additionally, the opportunity and challenges of working for a small business goes through many stages, and I wanted to be part of that growth process.
What excites you the most about your role at Hitlights? How I use my product knowledge, vision and professional experience to create exceptional customer experiences and build solid business partnerships.

What’s the best piece of advice you’ve ever received? Seek wisdom and discover your passion in life. This is the gateway to happiness and fulfillment.
When not working, how do you like to spend your time? Sewing and fishing is my form of relaxation.

What’s the most frequently asked question you receive, and what’s your best answer? “I have an application that requires LED lighting. Can you help me?” “ It would be my pleasure to help you. Tell me about what you are trying to accomplish.”

What is the craziest project a customer has contacted you for help with? I’ve had many unique and inspiring projects. One was seventeen mannequins for a stage production, each displaying a different color necklace made from our multicolor LED light strips. HitLights LED light strips have also been used for military wall displays and shadow boxes. Party boats and retail signage are always fun and interesting to design!


4 Responses

Ron Wallace
Ron Wallace

September 11, 2018

I knew nothing about LED tape lighting and was interested in doing a rather complicated kitchen project. (Upper & lower lights on cabinets not next to each other, color and white lights, and with one control point.) Jean figured out exactly what I would need to complete the project including all the extra accessories. She also provided all the basic instructions I needed to do it myself. It did it without help. It works great and I am just an accountant. Thank you so much Jean!

Armand Tiffe
Armand Tiffe

September 11, 2018

I’ve been working with Jean for a couple years now and it really has been a pleasure. I am an electrical contractor and we use HitLights exclusively because the customer service is great and the products are as well.

Jodi H
Jodi H

March 13, 2018

Jean is an asset! We have had a working relationship for a few years now and she is always ready and willing to help. She is very knowledgeable, friendly and ready to go the extra mile for you. When I asked for some samples to show a contractor, she exceeded my expectations!! We now have multiple samples of the different ribbon lights, channels and lenses and they are all tagged and labeled ready to show. I couldn’t have asked for anything better. Keep up the exceptional work Jean!!

Donny R Walton
Donny R Walton

March 05, 2018

Jean, you are a Rock Star! Great customer service, and always with a smile! Thanks for doing a great job!

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