Customer Service

What is the warranty on my HitLights LED strip lights?

HitLights offers a 6-year warranty on most of our LED strip light products. This covers defects in materials or workmanship. If your product fails within this period, please contact our customer service team for a replacement or repair.

Can I return or exchange my HitLights LED strip lights?

Yes, we offer a 30-day return policy for unused items in their original packaging. If you’re not satisfied with your purchase or need an exchange, contact our team, and we’ll help you through the process.

How long do HitLights LED strip lights last?

HitLights LED strips are rated for up to 50,000 hours of use. The lifespan may vary depending on factors such as usage, installation environment, and voltage consistency.

What should I do if my LED strip lights arrive damaged or defective?

If your LED strip lights arrive damaged or defective, please contact us immediately. We’ll arrange for a replacement or offer a full refund depending on the situation. Please provide your order number and any photos of the damage to expedite the process.

How long will it take to receive my HitLights order?

Standard shipping typically takes 3-5 business days within the U.S. Expedited shipping options are also available during checkout. You can track your order using the tracking number provided in your shipping confirmation email.

What is the warranty on my HitLights LED strip lights?

Yes! HitLights offers custom LED strip light solutions for projects requiring specific lengths, color temperatures, or special features. Contact us directly for more information on custom orders.

 Do you offer installation services or recommend installers?

While HitLights does not directly provide installation services, we can recommend trusted professionals in your area. We also offer installation guides and videos to help you with your project.

Can I get a discount for bulk orders?

Yes, we offer bulk pricing and discounts for larger orders. Contact our sales team for details on bulk pricing tiers and how to place a bulk order.

 What’s the difference between your various LED strip models?

HitLights offers a range of LED strips, including Standard, Premium, and COB models. The difference lies in brightness (lumens), power consumption, and application needs.

How do I get support if I have trouble installing my LED strip lights?

Our customer support team is happy to help! Please reach out to customerservice@hitlights.com for any concerns or call our support line at 855-768-4135