Common Questions

As a Professional Partner, you will have exclusive access and benefits to the following:

1. Access to our wholesale pricing and a free lifetime subscription that will help your business reduce cost and increase profit margin.

2. Wide variety of high quality, professional, and UL listed low voltage LED strips, power supplies, dimmable drivers, mounting, electrical tapes, and accessories supplies for your lighting projects.

3. Access to our 24/7 online ordering system to allow you the flexibility in ordering even when it is outside of the business hours.

4. Longer warranty period vs others and 30-day money money-back guarantee for your peace of mind.

5. Technical support from our Engineers and Electricians - with you every step of your lighting project. 

6. Customized product request for your specific and special needs - we design and manufacture for you.

7. Complimentary high value lighting layout design - to help you find the best lighting output and option for your project.

And many more. If, you have any additional questions, please feel free to contact our sales team at 1-909-675-1329. We look forward to working with you. 

It is really easy to join, it is easy as a 3-step process:1. You simply fill out our Professional Partner Program form.2. After we receive your submission, our back office team will verify the details. 3. You will then receive a notification of the approval and the account invitation that you need to activate. That is it, you can start processing your orders online using your own professional partner account and will be able to start enjoying all the benefits immediately. Welcome to the Hitlights' Professional Partner Program! We look forward working with you. 

Absolutely none, there are no sign-up fees or hidden charges associated with the Professional Partner Program. You get lifetime access to our factory direct pricing without any hidden costs with the many benefits you will have. 

The Professional Partner Program is exclusively available to professional contractors, electricians, millworkers, tradeshow exhibitors, LED installers, integrators, and other LED industry professionals.

There is no minimum order requirement for Professional account holders once you are a member. Simply sign in to your account, and pricing discounts will automatically be applied to all products which makes it simpler for you to process your purchases, however, if there is a specific requirement that you need, you can connect with our account managers to help you at 1-909-675-1329.

Aside from UL listing and running multiple tests. We use the best parts to make our LED lights to last a long time. We know most people don't keep their lights on all the time, so we offer a warranty that reflects that.

Our UL LED strips come with the industry's extended warranty of – 6 years! Other parts have prolonged warranties such as drivers, controllers, dimmers, and accessories. Please read over the warranty policy of the item to learn about the warranty period and exceptions.

You can start earning when you join our professional partner program risk-free when you start ordering. You earn $100 in store credit for every accumulated $5,000 spent or purchased, earn more and save more on your future projects. You also receive bonus store credits at higher spending milestones ($200 at $20,000, $550 at $50,000)

Yes, you can use your accumulated store credits towards any future direct online order purchases at www.hitlights.com. 

None, there is no minimum spend requirement on your purchases. However, to get awarded with the store credit balance, you will need to reach the accumulated spending to earn $100 in store credit for every $5,000 spent;  You also receive bonus store credits at higher spending milestones ($200 at $20,000, $550 at $50,000)

All credits must be redeemed in the year they were earned. If you earned your store credits in 2025, they will expire after December 31, 2025.