Technical Support

How do I install LED strip lights?

First, clean the surface where you'll install the strips. Cut the strip to the desired length at the marked cut points, attach any necessary connectors, and stick the adhesive backing onto the surface. Finally, connect the power supply to the strip and plug it in. For more complex installations, like around corners, you'll need appropriate connectors.

Can I cut my LED strip light to a custom length?

Yes, LED strips can be cut at specific cut points, usually marked every 2-3 inches. Only cut along these designated lines; otherwise, you may damage the strip. After cutting, you can use connectors or solder to reattach or extend the strip.

What power supply do I need for my LED strip lights?

To find the correct power supply, check your LED strip's voltage (typically 12V or 24V) and total wattage. Multiply the length of the strip by the watts per meter (e.g., 5 meters x 10 watts/meter = 50 watts). Choose a power supply rated at least 20% higher than your total wattage (in this case, a 60W power supply).

Why are my LED strip lights not turning on?

First, ensure that the power supply is properly connected and receiving power. Check the polarity of the connections (positive to positive, negative to negative). If using a remote, make sure it’s synced correctly. Lastly, inspect the strip for any damage or loose connections.

How do I connect multiple LED strips together?

You can connect multiple LED strips in series or parallel, depending on the length and power supply. For longer runs, it's recommended to connect in parallel to avoid voltage drop. Always ensure that the total wattage of all strips combined does not exceed the power supply capacity.

Can LED strip lights be dimmed?

Yes, but only with compatible dimmers. You can use a dimmer switch or a remote dimming controller, depending on your setup. Make sure your power supply and LED strip are compatible with dimming (some require specific controllers).

Why is there voltage drop in my LED strip?

Voltage drop occurs when the LED strip is too long or the wire gauge is too small, causing the lights to appear dimmer at the far end. To minimize this, shorten the run length, use thicker wires, or inject power at multiple points along the strip.

Are LED strip lights waterproof?

It depends on the IP rating. Non-waterproof strips (IP20) are suitable for indoor use, while waterproof strips (IP65, IP67, IP68) can be used outdoors or in wet areas. Check the rating before using strips in humid or outdoor environments.

What is the difference between 12V and 24V LED strips?

The primary difference is in voltage and run length. 24V strips can power longer runs without significant voltage drop compared to 12V strips. Both voltages provide similar brightness, but 24V is generally more efficient for larger projects.

How do I control my LED strip with a remote or smart device?

First, ensure the LED strip is compatible with the remote or smart controller. For remotes, follow the pairing instructions in the manual. For smart devices, connect the controller to your Wi-Fi network and use a compatible app (like Tuya or Magic Home) to control the strips. Some systems also integrate with voice assistants like Alexa or Google Home.