Q: What exactly is included in this 12V COB strip bundle?
A: The bundle includes a 16.4 ft COB LED strip, a 12V 60W power supply, an R110 RF dimmer kit, two wire lead connectors, two wire clips, and an installation guide. It’s designed as an all-in-one indoor lighting solution for most standard cabinet, cove, and accent projects.
Q: Can this kit be used outdoors or in damp locations?
A: No. The COB strip is IP20 rated, and the included power supply is IP30, so the bundle is intended for indoor use only in dry locations. For areas exposed to moisture, a higher-rated product and appropriate enclosures would be required.
Q: How long is the warranty on each component?
A: The COB LED strip carries a 6-year warranty, the power supply has a 3-year warranty, and the R110 RF dimmer is covered for 2 years, when used within the specified electrical and environmental limits.
Q: Can I cut the strip to custom lengths?
A: Yes. The strip is cuttable every 2.5 inches (63.5 mm) at the marked cut lines. Each cut section contains 12 LEDs. After cutting, sections can be reconnected or wired using compatible connectors and standard low-voltage practices.
Q: Is the strip dimmable with the included components?
A: Yes. The kit includes an R110 RF dimmer that provides 10 levels of brightness via PWM constant-voltage output. The dimmer sits between the power supply and the strip, offering smooth, remote-controlled dimming without extra hardware.
Q: How do I track my order or handle a damaged item?
A: Once the order ships, an email with a tracking number and carrier link is sent so shipment can be followed online. If a product arrives damaged, HitLights advises customers to call 1-855-768-4135 or email customerservice@hitlights.com for assistance.
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