1. How do you charge LED Battery Packs?

It's really quite easy, but it's not as simple as some other devices that only need you to plug them into a charger. The two available battery packs have the same charging method, but going about it will differ slightly between the two. First things first for both the 3800 Milli-amp and 6000 Milli-amp battery packs need to be turned on before they can be charged.   Each battery pack has a red LED indicator light to show that it is turned on.  Plug the battery pack into the charger, and make sure the charger is plugged into the wall. It will take eight hours for an empty battery pack to fully charge, so please, plan ahead!

2. What do the lights on the wall charger mean?

Now these two lights are even simpler than the charging instructions. I know, it really can't get much simpler than a three step charge, but bear with me here. The red light on your wall charger is there to show whether or not it has any power whatsoever. The green light means something totally different though. The green light comes on when the battery pack is fully charged. See? I told you it was simpler that the charging process!

3. What if the green light doesn't come on after 8 hours of charging?

Have you checked to see if other appliances in your home are working? If not, you may have lost power and should contact your power company. Barring that highly likely scenario, check to make sure the battery pack itself is in the "on" position as this is necessary for the pack to charge. If the pack was on, and the charger was lit up, then it's time for a little bit of testing. Try checking to see if your LED rechargeable battery pack will power your lights for an appropriate amount of time. If not, give us a call at (225)-304-0408, we'll help you work it out!

4. How long should the battery pack last?

The battery packs we offer are rated in milli-amp hours, either thiry-eight hundred or six thousand milli-amp hours. To determine how many amps your strips are drawing, you’ll need to find their wattage, so let’s use a really easy example. A regular density 3528 LED light strip draws twenty-four watts, now take the wattage and divide it by twelve, that’s your amp draw, or two amps. Now multiple your amp draw by one thousand, that’s your milli-amp draw, so for the 3800 battery pack and a 3528 regular density LED light strip, your battery pack will last 3800/2000=1.9 hours, or 114 minutes. Here’s the general formula: (watt draw) / 12=A, A x 1000=M, Battery Pack Milli-amps / M= hours of battery life. I hope this helps you plan your battery pack outings!

5. What can the battery pack power?

The battery packs can power LED Strips and LED Bars! That's the whole answer. I wish I had more to tell you, but alas, another question will have to suffice.

6. Is the battery pack weather proof?

The LED rechargeable battery pack is rated for indoor use, but that doesn't mean you can't use it outside, just make sure that you take good care of it. The battery pack is meant to be portable, so please do not be dissuaded from using it in your outdoor activities, but like I said just one sentence ago, be careful with it. Make sure that your outdoor project won't be in too hot or cold of temperatures. As with all indoor rated equipment, water's gonna be a deal breaker. While sure, the pack can handle a bit of dirt or dust, don't bury them or use them to adorn sand castles!

Thanks for reading this installment of our troubleshooting series, we truly hope it has been helpful. Have a question we haven’t answered yet? contact us at cole@hitlights.com and we’ll do our best to answer it in the next installment. Please remember that our customer service staff (customerservice@hitlights.com) is happy to assist you with any and all of your concerns, questions, and suggestions. If you want to call and talk with us, well that’s just fine too – (225)-304-0408!

The Troubleshooting Series is published on Fridays, please have questions submitted by the Wednesday beforehand if you want it answered in the next installment.