Hi David,
Thank you for your recent purchase from Hitlights. We regret to hear that the connector did not meet your expectations, and for this, we extend our sincerest apologies.
To better understand and swiftly resolve the issue, I would like to discuss the specifics of your experience. Could we arrange a time for a phone call that suits your schedule? Or feel free to reply to this email with further details about the issues encountered.
We look forward to resolving this promptly and restoring your confidence in our products.
Best regards,
Team HitLights
