Posted on May 02 2014
A little different this week...
Don't worry, we're still doing the Trouble Shooting Series, but this week there aren't any questions being answered per se, but rather we'll be doing some close troubleshooting on RGB strip to strip connectors.
First things first, we need to make sure your strips are plugged in the right way. While it is possible for the strips to be plugged in backwards, that will causeissues, so don't do that! Our RGB LED strip lights have a "+12V" symbol near most of the cut lines, this is there to tell you which side of the strip is the positive side! Now that you've figured out which end of the strip is positive, line it up with the "+" end of the connector, which is indicated on the white connector box. If you've got the polarity right for both strips, then let's move onto step two.
With the polarities right, we can turn the lights on, isn't that exciting? Yes! the answer is yes! To make the rest of these steps as easy as possible, set your strips to white once you've turned them on. If your first LED strip lights up white, but your second strip doesn't light up at all, or displays a color other than white, then we've got a bit of an issue and we'll need to look a little closer at these connections, which can be finicky to work with sometimes, but I know we can fix this. Together.
If the LED light strips aren't both coming up white when you set them to white, then pop open the connector boxes to see the LED strip's connections. There's no need to worry about adjusting these lights bare handed, because our LEDs run on 12V DC power, and there no shock danger there! With the connector box open, we need to check and make sure that LED strip's copper ports are properly lined up with the connector's silver pins. If you can see that they aren't aligned right, gently move the strip back and forth until the strips light up properly, this usually fixes connection issues!
While you're attempting to realign the LED light strips, watch your second strip (the one that wasn't lighting up right) and wait for it to start behaving properly. Once the strips are working as intended, snap the connector shut and marvel at how great a job you did and how awesome you lights look (marveling takes a minimum of twenty to forty minutes and is a completely necessary step for the connection to remain solid.(I'm serious.)) However, if a new issues arises while attempting to get the strips to light up properly, go back to step one and try again. If the issue doesn't go away, please contact us, we are ready and willing to help you with all your LED questions and concerns! HitLights customer service can be reached via email or phone (225-304-0408) get in touch with us so that we can help get your lights up and running!
Thanks for reading this installment of our troubleshooting series, we truly hope it has been helpful. Have a question we haven’t answered yet? contact us at firstname.lastname@example.org and we’ll do our best to answer it in the next installment. Please remember that our customer service staff is happy to assist you with any and all of your concerns, questions, and suggestions. If you want to call and talk with us, well that’s just fine too - 1-855-768-4135!
The Troubleshooting Series is published on Fridays, please have questions submitted by the Wednesday beforehand if you want it answered in the next installment.